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Customer Services |
Returns
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In compliance with the distance selling directive, if you are not completely satisfied with any purchase from our website, customers have 7 days from receipt of goods to notify us if they wish to return them, provided the goods have not been worn or used and are in re-saleable condition. Personalised items and piercing jewellery cannot be returned unless faulty.
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Notification of returns must be done in writing via post, phone or email. We will acknowledge receipt and require the goods to be returned within 30 days. Upon receipt of the goods monies will be refunded within 30 days. Receipt of goods is determined as the date on which they were signed for from the delivery person. south of the river ltd will pay all return postage charges. When returning any goods we recommend that you use a recorded delivery service for your own protection.
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Refunds will be given at the discretion of company management.
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Your statutory rights are not affected. |
Complaints
south of the river ltd take complaints seriously. We do everything possible to ensure that all our customers are happy with our service and our products.
Rest assured that our aim is to resolve any problem as swiftly and fairly as possible and improve any aspect of our service.
HOW TO COMPLAIN
If you feel you have a complaint then please contact:
info@southoftheriver.co.uk
TEL: ++ 44 (0) 208 653 1669
Between the hours of 10.00-5.30pm Monday-Saturday UK time.
Or write to: Customer Services, south of the river ltd, 56 Westow Street, London SE19 3AF
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