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FAQS |
- Security - How do I know my payment is secure?
We use the well known and respected PAYPAL as our total secure payment provider. We do not keep the credit card numbers of customers taken over the internet or pass customer details on to any third party.
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- Shipping - How much do you charge?
Mainland UK - £2.95 or FREE if your order is £60 or over.
Outer Areas of Eire & EU Countries - £8.00
USA & CANADA - £10.00
for full details please see our delivery section.
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- Delivery Details - What are they?
UK DELIVERY
We aim to ship within 1 working day. Please allow 2-3 days for delivery.
An email confirming successful transmission of your order will be sent to you.
A signature will be required on receipt. Where free delivery does not apply all delivery costs are non-refundable (unless goods are faulty). We cannot take responsibility or liability in cases where we have attempted delivery and no-one has been available to sign for goods.
Very heavy or oversized items will attract additional charges. We will email you before we despatch to confirm the order.
OUTER AREAS OF UK & EUROPE
Please allow 3-5 days to arrive after despatch.
USA & CANADA
Please allow 4-8 days to arrive after despatch.
PICK UP FROM STORE OPTION
Select your chosen day from the drop down box and collect your item/s after 2pm on the day of your choice.
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- Pick Up In Store - What is this?
Please tick the "collect from store" option at the shipping section of the checkout procedure and you will incur no packing and postage charges.
This enables local customers to collect their items after 2pm on their chosen day.
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- Do you have any other stores?
No. It's just us, one and only.
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- Terms & Conditions - What are they?
Unless otherwise indicated, the products and materials in the site are those available in the United Kingdom. If you are accessing the site from outside the United Kingdom you do so on the understanding that you are responsible for complying with any applicable local laws and taxes.
English law shall apply to any transaction entered into between you, the customer, and south of the river ltd/www.southoftheriver.biz/www.southoftheriver.co.uk
Product availability is subject to change at any time and without notice. Any orders placed through the site are considered as a request to purchase and are subject to there being stock available.
All dimensions are approximate and although we have made every effort to ensure that colours are accurately reproduced on our website, please bear in mind that your system may vary in colour reproduction.
All prices and offers shown are correct at time of ordering. However the price shown for each product is subject to change at any time and without notice. We reserve the right to adjust the VAT element if this changes.
We accept the following credit and debit cards: Visa, Mastercard, American Express and Switch, subject to verification.
The name and address on your credit card statement should be the same as the name and address that was registered.
South of the river ltd/www.southoftheriver.biz/www.southoftheriver.co.uk is unable to accept orders from free email domains or deliver to PO Box numbers.
Occasionally south of the river will include special offers for web customers.
South of the river ltd/www.southoftheriver.biz/www.southoftheriver.co.uk may contain links to web sites other than our own. south of the river ltd/www.southoftheriver.biz/www.southoftheriver.co.uk does not assume any responsibility for those sites and does not control the content of these sites and takes no responsibility for their content.
Your calls may be monitored for training purposes.
Disclaimer:
The information, services, products and materials contained in this site, including without limitation, text, graphics and links are provided on an "as is" basis with no warranty to the maximum extent permitted by law. South of the river ltd/www.southoftheriver.biz/www.southoftheriver.co.uk makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, south of the river ltd/www.southoftheriver.biz/www.southoftheriver.co.uk disclaims all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose. South of the river ltd/ www.southoftheriver.biz/www.southoftheriver.co.uk will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.
If you purchase from this site, you agree to south of the river ltd/www.southoftheriver.biz/www.southoftheriver.co.uk terms and conditions of sales as described above.
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- Returns - What should I do?
In compliance with the distance selling directive, if you are not completely satisfied with any purchase from our website, customers have 7 working days following the signed receipt of goods to notify us if they wish to return them, provided the goods have not been worn or used and are in a saleable condition. Piercing jewellery cannot be returned unless faulty. If a necklace and pierced earring set wish to be returned, we will refund 75% of the cost. The earrings are non-returnable. Notification of returns must be done via email. We will acknowledge receipt and require the goods to be returned within 30 days. Upon receipt of the goods monies will be refunded within 30 days. Receipt of goods is determined as the date on which they were signed for from the delivery person. south of the river ltd will pay return postage charges on faulty items only. When returning any goods we recommend that you use a recorded delivery service for your own protection. Refunds will be given at the discretion of company management. Your statutory rights are not affected.
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- Complaints - What should I do?
south of the river ltd take complaints seriously. We do everything possible to ensure that all our customers are happy with our service and our products.
Rest assured that our aim is to resolve any problem as swiftly and fairly as possible and improve any aspect of our service.
HOW TO COMPLAIN
If you feel you have a complaint then please contact:
info@southoftheriver.co.uk
TEL: ++ 44 (0) 208 653 1669
Between the hours of 10.00-5.30pm Monday-Saturday UK time.
Or write to: Mr T V Horsman, south of the river ltd, 56 Westow Street, London SE19 3AF
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